Frequently Asked Questions

Warranty Information

Pricing, Payment and Shipping

Why are your prices so low and how can you afford to sell at these prices?

How can I order a display?

When should I order a tradeshow display?

What forms of payment do you accept?

How much is shipping?

What is your lead-time? How long will it take to ship?

Do you charge tax?

Does the shipping case have wheels?

Trade Show Planning

What are the most important considerations in planning a trade show booth?

Which display is best for me, a floor model or table top?

Do I have to use a Velcro or Frontrunner (fabric) type display?

 

 

 

Graphics

What file formats do you accept for "output ready" graphics?

Why buy from exhibitstop.com?

How do I submit graphics?

Products & Setup

How do the fabric panels and mural graphics connect to the frame?

How long does it take to set up? Is it easy?

How much do your exhibits weigh?

What other products do you offer?

What kind of warranty do you offer?

What is Frontrunner fabric?

How long will my display last?

 

 

 

Why are your prices so low? How can you afford to sell at these prices?
We make large purchases direct from the factory and deal in very high volume. We sell wholesale to the customer.

How can I order a display?
The quickest ways to order displays are via our telephone number, 1-888-572-2039 or by fax, this web site and e-mail. It's our goal to help you get the display you need as soon as possible.

When should I order a tradeshow display?
We suggest that you order your tradeshow display needs well in advance of your next trade show so that the display can be available for effective use at the appropriate time. Don't wait until the last minute!

What forms of payment do you accept?
We accept Visa, MasterCard, American Express which are great for expediting shipment. Company checks or money orders at time of order will also expedite shipment. Our street address for overnight shipment of orders or checks is:

Exhibitstop.com
501 Raritan Way
Denver, CO 80204

How much is shipping?
Shipping costs depend on where you are located and how soon you need the product. We can ship anywhere in the world. Most of our business is done in North America.

How are tradeshow exhibits shipped?
We typically ship via FedEx or UPS ground within the USA and can use your account number for a limited set of products. We can also ship via other methods, including overnight, depending on how soon you need your display.

Once you receive your tradeshow booth or display item, most can be shipped by package carrier including ground, overnight, or checked as airplane baggage.

Many of our tradeshow booths are in constant use traveling across the country every few days. Other clients purchase several tradeshow exhibits so they can be stored at other locations or be readily distributed.

What is your lead-time? How long will it take to get my display shipped?
See product page or call an Exhibitstop representative for lead times.

Do you charge tax?
We only charge tax if we ship to an address inside Colorado.

Does the shipping case have wheels?
Yes. One person should have no problem transporting the display.

What file formats do you accept for "output ready" graphics?
We accept Adobe Illustrator 8.0 or later, Adobe Photoshop 5.0 or later, and InDesign formats. Please click the graphics button in the main navigation bar for more detailed information. Files must be sent on disc or uploaded via FTP to our site. Small files can be sent via e-mail.

Why buy from exhibitstop.com?
Because we have a great selection of ExhibitStop tradeshow displays at super prices to help promote your product or service to a wide audience at trade show events. Plus we can provide large format graphics to compliment your display. Great Displays! Great Prices! We've been in business for many years and can furnish references upon request.

How do the fabric panels and mural graphics connect to the frame?
Both types of tradeshow panels connect using a magnet-to-magnet connection.

How long does it take to set up? Is it easy?
Set up usually takes about 15 minutes if it's your first time. After that it's usually 10 minutes. All of our exhibit products come with easy-to-read instructions.

How much do your exhibits weigh?
Our 10' unit only weighs 95 lbs. fully packed, and can ship on any airline. Some airlines charge a $40-80 fee due to 50-70 lb. limits.

What other products do you offer besides pop-up displays?
Banner stands, portable panel systems, portable tables and tabletops.

What kind of warranty do you offer?
We offer a 3-day 100% money back guarantee on everything we sell. All of our frames have a lifetime warranty; panels have a 90-day warranty. The 3-day warranty does not start until you receive your exhibit.

What is Frontrunner fabric?
Frontrunner fabric is textured loop material which accepts most velcro-type dots or strips to affix graphics. The fabric looks a little like carpet and has become very popular as a covering for trade show booths.

How long will my display last?
Your tradeshow display will last for many years, if handled properly. The exhibit graphics can be easily updated as your products and messages change.

What are the most important considerations in planning a trade show booth?
With so many companies competing for your potential client's attention at a trade show, it is important for your trade show booth to look attractive and draw attention, clearly showing WHO YOU ARE and WHAT YOU'RE SELLING. Often you have only a few seconds to grab a potential client's attention before they walk on past. Attractive displays and large format graphics help grab the prospects attention!

Which display is best for me, a floor model or table top?
Most people find floor displays the most effective, and they feel they get the most impact for the investment. The floor models usually create larger, more attractive, eye-catching displays than the tabletops. Additionally, you avoid the renting or search for tables to use. The 10' pop-up is probably the most popular display in the industry.

Do I have to use a Velcro or Frontrunner (fabric) type display?
No, for maximum attention you can use huge graphics instead of fabric, or you can use a combination of graphics and fabric. You can start with fabric to hang your graphics on then later switch to graphics (in place of the fabric). If you plan to use the display and your company has several products or services to offer, you may wish to use fabric and hang your graphics on the fabric with velcro tabs. That way you can have alternate cases of graphics and simply take the appropriate ones with you.

 

ExhibitStop Warranty and Product Return information

Guarantee
Exhibitstop offers a Lifetime Warranty on all our pop up frames in normal use.
We back all of our products with a one year limited warranty against manufacturer’s defects in normal use.

Returns
All products may be returned in unused condition for a money back refund by notifying us within 5 days of purchase and returning the products t ous within 10 days with the following exceptions:
- graphic and special order fabric panels are not returnable unless the return is due to our error or a manufacturing defect.
- After 10 days, we may accept returns in unused condition at our discretion for store credit and subject to a restocking fee.
- Shipping costs are not refundable. If you are returning a product under warranty because of a manufacturing defect, we will pay return shipping.

Important Note: Color reproduction cannot be guaranteed; nuances may not be visible on screen. If color accuracy is critical, please don’t choose a color based upon what you seen on screen.. Screens do vary. Please ask for swatch samples of our fabric panels before ordering. We do our best to produce your graphics and 99% of our customers are 100% satisfied with our results. However, if the color accuracy of your artwork on graphic panels is critical, please order a color proof.

       

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